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SUPPORT

General Information

For general information about Seeing Machines please contact us on:

Phone: + [61] 2 6125 6501
Fax: + [61] 2 6125 6504
Email:

Free call number in the USA: 1-866-795-3522

Technical Support

If you encounter problems using faceLAB®, please view our forum and frequently asked questions opposite. These provide access to the latest support, discussions, workarounds and known issues. Alternatively you can contact us on:

Phone: + [61] 2 6125 6501
Fax: + [61] 2 6125 6504
Email: support@seeingmachines.com

Support hours are GMT+10 hours. 9am - 5pm, Monday - Friday. Seeing Machines provides full technical phone support.

English, Chinese, French, German, Japanese, Korean, Russian and Swedish speaking engineers on our support staff may be made available for phone or email exchange upon request.

Downloads

faceLAB®4.0 Updates
faceLAB®3.0 Updates
faceLAB®2.0 Updates
Client Tools SDK
faceLAB®4 Data Browser
faceLAB®4.2 Data Loader for Matlab
faceLAB® Toolbox for Matlab (FaT)
NTP FastTrack
WorldView

forum

The Seeing Machines forum is provided as a free technical support service to registered users of faceLAB®. Subscribers have access to the latest support, discussions, workarounds and known issues. Please click on the link below to enter the Seeing Machines forum login.

Click here to enter the forum.

faceLAB®4.0 Updates

Please read the release notes for more information on this update.

DATE

VERSION

DOWNLOAD

RELEASE NOTE

August 3, 2007

4.5.0

The new patch can be downloaded from the Seeing Machines Forum.

Readme.txt

faceLAB®3.0 Updates

Please read the release notes for more information on this update.

DATE

VERSION

DOWNLOAD

RELEASE NOTE

June 10, 2004

3.2.2

This patch can be downloaded from the Seeing Machines Forum.

Readme.txt

faceLAB®2.0 Updates

Please read the release notes for more information on this update.

DATE

VERSION

DOWNLOAD

RELEASE NOTE

March 7, 2003

2.0.2

Update 2.0.1 to 2.0.2

Readme.txt

Client Tools SDK

The Client Tools SDK is available for free download.It provides source-code and examples for receiving and processing faceLAB® data over a TCP/IP network, and includes support for serial-port transfers.The source-code can be compiled under Windows 95/98/Me/2000/XP, and most versions of Linux.

DATE

VERSION

DOWNLOAD

SIZE

RELEASE NOTE

August 29, 2008

2.4

dfdWindows

18.3 MB

Client Tools SDK

August 29, 2008

2.4

Linux / Others

512 KB

Client Tools SDK

December 11, 2007

2.3

dfdfWindows

16.6 MB

Client Tools SDK

December 11, 2007

2.3

dfdLinux / Others

456 KB

Client Tools SDK

July 18, 2007

2.2

dfdWindows

11.7 MB

Client Tools SDK

February 7, 2005

2.1

Linux / Others

2.8 MB

Client Tools SDK

February 7, 2005

2.1

Windows

5.3 MB

Client Tools SDK

September 2, 2004

2.0

Linux / Others

2.8 MB

Client Tools SDK

September 2, 2004

2.0

Windows

5.2 MB

Client Tools SDK

June 15, 2003

1.6

Linux / Others

1.6 MB

Client Tools SDK

June 15, 2003

1.6

Windows

3.7 MB

Client Tools SDK

faceLAB®4 Data Browser

The faceLAB®4 Data Browser is the latest release of the data browser previously shipped as part of the FaT (below), and works with faceLAB® version 4 and above.

DATE

VERSION

DOWNLOAD

RELEASE NOTE

February 7, 2005

2.1

Data Browser for faceLAB® version 4.1.

Readme.txt

September 10, 2004

2.0

Data Browser for faceLAB® version 4.0.

Readme.txt

faceLAB®4 Data Loader for Matlab

This allows direct import of faceLAB®4 binary log files into Matlab for analysis.

DATE

VERSION

DOWNLOAD

November 3, 2005

1.00

Data Loader for Matlab.

faceLAB Toolbox for Matlab (FaT)

With the release of faceLAB® version 4, the FaT was replaced with the Data Browser (shown above). Hence the FaT is no longer being updated and only works with faceLAB® prior to version 4. The FaT is a collection of Matlab functions and scripts that provides faceLAB® users (prior to version 4.0) with specifically tailored visualization, data extraction and display tools. Please also see the faceLAB® Data Loader for Matlab (above).

DATE

VERSION

DOWNLOAD

RELEASE NOTE

October 21, 2003

1.2.1

Fourth release of the FaT.

Readme.txt

May 19, 2003

1.2.0

Third release of the FaT.

Now Includes xlFaT

November 20, 2002

1.1.0

Second release of the FaT.

Information Sheet

November 20, 2002

1.1.0

This is the first release of the FaT.

Information Sheet

NTP FastTrack

NTP FastTrack is available for free download. It allows computers on a network to synchronize their clocks, using the Network Time Protocol. A quick start guide is included, explaining the key concepts, and how to use NTP with faceLAB®.

DATE

VERSION

DOWNLOAD

RELEASE NOTE

April 30, 2007

1.2.0

Windows

NTP for faceLAB Guide

November 11, 2005

1.1.0

Windows

NTP for faceLAB Guide

November 30, 2002

1.0.0

Windows

NTP for faceLAB Guide

November 30, 2002

1.0.0

Linux

NTP for faceLAB Guide

WorldView

The WorldView App is an add-on application to the faceLAB App, and is used for viewing the data produced by faceLAB against a 3D model of a world environment, as well as editing that world environment.

DATE

VERSION

DOWNLOAD

RELEASE NOTE

August 29, 2008

2.1.1.8157

Windows

Readme.txt

June 16, 2008

2.1.0.7495

Windows

Readme.txt

July 18, 2007

2.0.0.10

Windows

Readme.txt

October 5, 2006

1.0.0.0

Windows

Readme.txt